Operational Excellence with Sam Lee

take the lead series - Operational Excellence - ep. 03

Sam Lee, Managing Director of Temper Restaurants, has more than 20 years hospitality leadership experience, with roles at Greene King, Vinopolis and Searcys prior to founding Temper.

In this episode of Take the Lead - Operational Excellence, Sam talks about how leaders must be seen to live up to their own stated standards and values in order to inspire the best from employees. 

Openness sits at the heart of Sam’s operating philosophy, with open kitchens slap bang in the middle of Temper restaurants where you can watch the chefs prepare, butcher and cook your food over fire. And behind the scenes, all colleagues are empowered and encouraged to call out the boss whenever they see or sense a failure to do things ‘the Temper way’!