Operational Excellence with MARK MCFADYEN

take the lead series - Operational Excellence - ep. 02

Mark McFadyen, Group Operations Director at Brewhouse & Kitchen has more than 20 years experience leading pub and hospitality teams, working for Greene King, Spirit Group and Scottish & Newcastle prior to his current role.

In this episode of Take the Lead - Operational Excellence, Mark shares his thoughts on the importance of authentic leadership, having a relentless focus on team building, clarity of purpose - and how much easier it is to pull everything together if your business has a genuinely compelling and differentiated customer proposition.