Operational Excellence with Christobell Harrington-Jones

take the lead series - Operational Excellence - ep. 05

Christobell Harrington-Jones, is currently leading a phase of rapid growth for all-day dining brand, Megan’s. Originally a management graduate for Mitchells & Butlers and later an operations leader at various levels for Wagamama, Christobell knows exactly what it takes to build teams which deliver great times and good numbers.

In this episode of Take the Lead - Operational Excellence, Christobell explains why hard-charging Operations Leaders must take time to understand what made their brand special in the first place and have the self-discipline to deliver great customer experiences (and ultimately commercial success) through frontline colleagues.