The realities of life in luxury HR

take the lead series - people focus - Ep. 05

How would your People Team feel about being asked to cover weekend and evening shifts to support employees outside of ‘office hours’? Welcome to the world of Luxury, where employees are expected to deliver impeccable service to demanding customers 24/7 and often need equivalent internal support to get their jobs done. 

With the whole of the Hospitality Sector now facing a ‘war for talent’, what can People Leaders operating beyond the luxury sector learn from our 5* friends about supporting, inspiring and retaining employees?

In this episode Rachael Bolton, Director of People & Culture for Nobu Hotel Portman Square gives us an inside look at the pressures and pleasures of being a People Leader in luxury hospitality. Tune in to learn about Nobu’s unusual mix of old-world values and new-age technologies - and much more.