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Empowering your people to delight your customers.

How does Yapster work with Feed it Back? 

Ensuring that your teams engage with your customers has never been easier. Team members are notified via Yapster when customers use Feed It Back to give praise. Also, when the Feed It Back platform determines action is needed, Yapster notifies the right person and transports them to the right page.

 
 
 
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INCREASE EMPLOYEE ENGAGEMENT

Let Feed it Back and Yapster ensure your employees receive positive feedback in real-time. Once positive feedback lands on Feed it Back an automatic “Kudos” message will be sent via Yapster to the relevant frontline team member. Motivated teams = happier customers!

 
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PROTECT YOUR BRAND THROUGH RAPID ACTION

As soon as a negative review lands on Feed it Back, it will be sent to the right person via Yapster to ensure it is dealt with. By resolving complaints in an efficient manner, with all of the right information to hand, you can recover customers, encourage repeat visits and protect future revenue.

 
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INCREASE SALES & CUSTOMER SATISFACTION

The Yapster Feed It Back integration will help your teams to drive sales and loyalty, by communicating with them directly on what is performing well and what needs to improve.

We found that having an in house communication tool like Yaspter has helped us manage our multi-site gyms and to communicate with our members.

- Dave Thomas, Co-Founder & Director, Foundry Fit

Yapster has become a important tool not just for day-to-day team communication but for recognition and culture building. The business benefits of being able to retain more of our people - especially through their first 3 months - speak for themselves, so these initial results are extremely encouraging.

- Vincent McKevitt, Founder & CEO, Megan's

Yapster was really easy to implement because of Alpaka. We already had a very clear set of data where we knew who our staff were, who was in what team, and how it was all aligned, which meant that essentially, Yapster was put straight in and staff could then communicate through it immediately. And I have to say the fact that it’s been embraced by everyone so swiftly is amazing. Yapster has come into its own from a safety perspective, you have this tool where you can communicate to 250 people instantly and securely.

- ALIYYAH-BEGUM NASSER, Director, Askham Care

Keeping our teams 'in the loop' has been a massive challenge for us, but since getting Yapster, getting a single message out quickly to everyone is so easy and efficient. No more sending emails into the ether and hoping they get read!

- Dom Jones, Head of People & Ops, Maray Restaurants

READY TO GET STARTED WITH YAPSTER & FEED IT BACK?

 

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