Yapster partners with PMC to bring responsive IT support to in-store retail teams
SUMMARY:
Yapster is partnering with PMC Retail, the leading retail IT services and solutions provider to make their IT help desk platform more accessible to frontline teams. This integrated solution will enable users to request IT support and get real time updates directly through the Yapster app.
“We worked side by side with the IT department of one of our existing customers for over a year to pioneer the ‘conversational helpdesk,” added Rob Liddiard, Co-founder and CEO of Yapster. “That project has been incredibly successful and is already delivering ROI, so having seen its potential, we wanted to find a way of bringing it to the wider market. The combination of PMC’s technology and sector expertise makes them the ideal partner for this. We can’t wait to show new and existing customers the possibilities that come from creating a virtuous circle between employee engagement and optimisation of store operations and systems.”
PMC Retail and Yapster announce new partnership to bring responsive IT support to frontline teams
London, March 2020 - Yapster is partnering with PMC Retail, the leading retail IT services and solutions provider to make their IT help desk platform more accessible to frontline teams. This integrated solution will enable users to request IT support and get real time updates directly through the Yapster app. PMC Retail is a leading technology services provider with over 350 highly skilled professionals across two PMC locations. They offer an extensive skills base, flexible resourcing models and agile teams to deliver projects or supplement in-house teams. Customers already include top UK Retailers such as Reiss, National Express, Specsavers and Primark.
PMC Retail will be hosted on Yapster’s dedicated applications tab, allowing users to access the PMC FAQ in an iFrame within the Yapster app. From here, tickets can be logged easily and efficiently. A real time conversation between the user and PMC means that logged tickets can be prioritised appropriately, and the user will have full transparency on the status of their issue. For frontline staff, this means less time problem solving and more time in front of customers.
“As we focus on the digital transformation of the Retail sector, it’s vital that technological advances and workforce engagement go hand in hand,” said Phil Bailey, PMC Managed Services Director. “Store employees are the face of retail business and their ability – or willingness - to embrace the latest technologies has a significant impact on the consumer’s in-store experience and the retailer’s brand image.”
“We worked side by side with the IT department of one of our existing customers for over a year to pioneer the ‘conversational helpdesk,” added Rob Liddiard, Co-founder and CEO of Yapster. “That project has been incredibly successful and is already delivering ROI, so having seen its potential, we wanted to find a way of bringing it to the wider market. The combination of PMC’s technology and sector expertise makes them the ideal partner for this. We can’t wait to show new and existing customers the possibilities that come from creating a virtuous circle between employee engagement and optimisation of store operations and systems.”
About PMC Retail
PMC is a market leading, independent Technology Services Provider. With over 350 skilled IT professionals, we provide professional services, technology consulting and managed services to retailers, service organisations and software companies.
We focus on providing trusted expertise and access to a broad skillset using flexible resourcing models and agile teams to deliver projects or supplement in-house teams. Our capabilities span not only project management, business analysis, systems integration and testing, but also technology infrastructure management, incident and helpdesk services, and database or application support.
With a passion for retail and the important role of technology, PMC enables businesses to improve the effectiveness and cost efficiency of their IT systems and infrastructure. By leveraging the investment made in our India office, PMC uniquely provides customers with a blended service from two, integrated locations.
About Yapster
Yapster is a secure, all-company instant messaging app for organisations with frontline (deskless) teams, enabling 1-1 and group conversations and company-wide social sharing.
Behind the simple, intuitive UI we have built a wealth of features and functionality to meet the needs of deskless organisations.
It’s this, combined with our ability to integrate with, and broaden access to, other core systems which means that you can use Yapster to engage your entire workforce, from frontline to HQ; grow sales by embedding practices that drive commercial performance, and; optimise your frontline and people operations and reduce costs. We also help you to keep your staff safe, maintain control of your data, and stay GDPR compliant.
It pays to talk. Some of the biggest names on the high street, including Caffè Nero, Next and Krispy Kreme, are generating significant value by connecting teams to each other and the tools they need to succeed.
