New integration with Feed It Back helps hospitality brands take control of their guest experience
With Valentine’s Day looming, it seems like the perfect time to announce our partnership with guest-experience feedback platform, Feed It Back. We’re thrilled to be teaming up - it means hospitality staff will be able to receive and engage with guest feedback, all through the Yapster app.
Yapster’s new integration with Feed It Back will allow customers to surface positive guest feedback into group chats, which will then trigger a push notification to the participants. This can be used to celebrate excellent service and reward great staff performance. The feedback can also be sent to a company newsfeed in order to showcase it to the wider business, and motivate teams.
Yapster and guest insight platform Feed It Back are partnering to make it easier than ever for hospitality staff to receive and engage with guest experience feedback. This integrated solution means users will be able to take proactive control over the wellbeing of their customers, drive up standards, and reward great employees.
WELCOME ABOARD, FEED IT BACK
Founded in 2008 by experienced operators Julia and Carlo Platia, Feed It Back puts real-time guest engagement at the centre of operations. It tracks the word-on-the-street about operators through online review platforms, such as Facebook and TripAdvisor, and aggregates that feedback into one easy to use platform. This means operators can effectively respond to feedback they might otherwise have missed.
Customers already include Pho, Las Iguanas, Dirty Martini and Be at One.
HOW IT WORKS
Yapster will surface positive guest feedback into group chats, which will then trigger a push notification to the participants.
This can be used to celebrate excellent service and reward great staff performance.
The feedback can also be sent to a company newsfeed in order to showcase it to the wider business, and motivate teams.
This means users will be able to take proactive control over the wellbeing of their customers, and management can reward great employees!
WHAT THE PARTNERS SAY
Carlo Platia, CEO of Feed It Back says:
“Helping to create exceptional customer experiences through the use of data and insight is at the heart of everything we do. This new integration will enable businesses to acknowledge - in real-time - the team members who go above and beyond the call of service, and act as a vital tool in operators’ armoury for fighting the ongoing battle to attract and retain the best employees.”
Rob Liddiard, Co-founder and CEO of Yapster says:
“We believe real time guest-experience feedback and best in class instant communication go hand in hand. By combining a simple way for guests to leave feedback and an effective solution to celebrate valued team members, driving up standards and employee motivation has never been easier. We’re thrilled to be partnering with Feed It Back and to be able to offer our mutual customers this integrated solution.”
ABOUT FEED IT BACK
Feed It Back was set up in 2008 and is managed by experienced operators Julia and Carlo Platia, who drew on their experiences of running a cocktail bar and restaurant. The company currently boasts a range of clients including Loungers, Pho, Las Iguanas, Dirty Martini, Brains and Be at One.
Feed It Back tracks the word on the street about operators, through immediate feedback on experiences and online review platforms, such as Facebook and TripAdvisor. It aggregates all feedback into one easy to use platform that allows operators to efficiently deal with feedback they otherwise might have missed, reward employees for excellent service and turn negative experiences into positives.
GET IN TOUCH
To learn more about our partnerships, check out our Partners page, or book a demo to find out more.
