30% increase in employee engagement thanks to Yapster
SUMMARY:
Bartlett Mitchell attributed a 30% increase in employee engagement to Yapster
[SEE ORIGINAL ARTICLE ON THECATERER.COM]
15 May 2019 by Emma Lake for TheCaterer.com
“Bartlett Mitchell has reported a 16.8% increase in turnover for the year ending 31 October 2018 reaching a company record £45.6m.
The caterer also saw pre-tax profits grow to £1.1m, thanks to contract wins in the legal, financial and advertising sectors in London and the north of England - totalling £10m in annual value.
It has also maintained a 98% client retention rate.
Wendy Bartlett, founder and chair of Bartlett Mitchell, said: "It's always been our ambition to grow steadily and organically as it allows us to provide greater opportunities for our BM family. We are delighted that this has been achieved through new wins, client retention and through the hard work and talent of our brilliant team members. They are ultimately the ones to thank for delivering on our promises to clients.
"This year has been fantastic as we have seen a number of large and diverse clients place their trust in us as their catering providers.
"Having a profitable and financially stable business, with cash in the bank and no borrowings, means that we can continue to invest primarily in our team and in new exciting technology."
During the year Bartlett Mitchell invested heavily in recruitment and regional operational development. Appointments have included Hebe Richardson as wellness manager, and Lauren Spencer as people experience director. The caterer has also created a dedicated mobilisation team to support new business wins.
The year also saw the roll-out of Bartlett Mitchell's Yapster app, which allows direct communication between all team members and has seen a 30% increase in employee engagement. It also introduced an ‘Inspiring Women' award and a '30 under 30' programme to celebrate and promote talent.”
